![]() Please note that the consumer does not have to pay for the return of the goods unless you have informed them that they have to bear that cost. ![]() ![]() This right gives the consumer the opportunity to examine the goods as they would be able to do in a retail store. A consumer who has purchased your goods via an online platform has the right to cancel the contract and claim a refund without giving any reason or justification and without incurring any liability (unless exceptions apply) within 14 calendar days of receiving the goods.
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